FAQ BUZZUP
Frequently Asked Question about Buzzup Battery

General Questions

Is your factory can be able to accepted custom battery pack order ?

Definitely. Our R&D team is our main confidents to accepted all kinds of OEM ODM lithium battery order. Please send us your request now.

Does your factory has the CE UN38.3 certification for battery ?

Yes we do. Buzzup factory passed ISO9001 quality system certification and ISO14001 environment management system. In addition, Buzzup’s battery has gained certifications such as UL, CE, CB, KS, PSE, BIS, EC, CQC (GB31241), UN38.3 so on.

Do you recruit distributer or can we become your oversea agent ?

If you are new to lithium battery business, we can step by step helping you to build up your business. we also have technical support for our distributor. In addition, we can help you to design your brand, design your battery label at your first stage of this business.

Sales Questions

Do you have any communication Apps for the battery? Can the battery compatible with y inverter ?

Sure our battery can add RS485 & RS232 & CAN protocol, Bluetooth.

Our battery pack also can be compatible with the majority of the inverter on the market.

How do you ship my order to my country as it's battery shipment ?

We will check which options is available from our shipment agent, usually we will ship by Train/sea DDP, Express like DHL UPS depends on your choice.

Which product is selling hot currectly ?

Lifepo4 battery pack with 12V,24V,48V  and Lifepo4 battery 230ah, 280ah,302ah,50ah etc.

How long is the warranty you can provide ?

We offer 3-5 years warranty for our lifepo4 battery.

Is there any quantity limitation if I want to place order ?

We don’t have limitation for quantity, But sure more quantity order can gain better price .

After Purchase Questions

How do I know if you've shippped my order or not ?

We will send you a tracking number after we shipped your order. For customer in EU DDP, the first trip will usually not showing any information, if doesn’t mean we didn’t ship your order, please note that the tracking number will be updated after the shipment past the EU customs.

Why the delivery time is so long and the tracking number is not updated for almost 1 month?

Please note that battery is special product. In DHL UPS or sea fright company aspect, battery is dangerous goods, each shipment was charge with DG fee too., Battery are delivered with slower way than normal goods shipment. Please don’t worries about the shipment as they are still normal transit, the tracking number will updated after the shipment pass the destination country’s custom check.

If I received battery wtih demaged, how would you process the issue ?

Please send us photos or video to show the problem we will replace or refund for you.

Getting Started Questions

How to start my custom battery pack order with you ?

You can send us your request on the battery cell type and the battery type as well as your design file to our R&D team, we will evaluate the availability with you.

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